Our Story

About CMS Career Management Solutions Inc.

CMS is a boutique style career transition firm that has developed a reputation for offering meaningful, effective and fairly-priced outplacement services across Canada since 1981. We are 100% Canadian, privately owned and operated.

Our experience has been developed through working with tens of thousands candidates, from frontline operators to C-suite executives, from hundreds of corporations and non-profit organizations engaged in almost every sector of the Canadian economy. Our services are available from coast to coast and are offered in both official languages.

In recent years, our service offerings have expanded to virtual outplacement, customized group workshops and high performance coaching for existing employees.

All of our programs are practical in nature, and are designed to help people positively move forward in their careers with proven effective tools, techniques, strategies and personalized support.

We pride ourselves in providing responsive, personable and professional HR support when you need to address a difficult situation with an employee. If you would like an objective opinion on the best path forward, please connect with us for complimentary consultation.


Welcome to CMS! 

Since my family started CMS in 1981, I have been involved in its development.  Whether it be stuffing envelopes or answering phones in my youth, to managing outplacement programs after graduating from university, to designing new programs and managing the general operations as President today, I have made a career out of helping others to find new purpose and passion for their careers.  

At CMS, our mission is to soften the impact of difficult employment terminations, for all parties concerned.  My primary job is to ensure that we provide highly personal and highly responsive service to you and your HR team when you are faced with a difficult situation.   

I am always your first point of contact when you need help at short-notice or a customized solution designed and priced to fit your budget.

I welcome you to connect with me directly at any time, should you need help in navigating a particular situation or in supporting your staff.

Thank you for your interest in our services and I look forward to working with you.

416.960.9845 ext.2977

‪” I have worked with Louise and her team for 10+ years supporting displaced staff. Louise is professional, responsive and service oriented and has continuously met and surpassed my expectations.”

 Vice President, Human Capital


Team Leaders


Carlayne Gilbertson, CPC, Senior CMS Program Coach / High Performance Program Coach

Carlayne’s passion for people is undeniable.  Her curiosity about what makes people do what they do, what motivates some to strive to their ultimate potential, while others let themselves fall to defeat, is core to her coaching practice.

She compassionately works with clients to help them to create awareness, intention, and motivation to find true fulfillment in key areas of their lives – and also to build resilience in preparation for life’s more difficult moments.

Carlayne has worked in the performance improvement business for over 20 years working with some world renowned thought leaders including Stephen Covey, Tony Robbins and Brendan Bouchard. 

Carlayne is a certified Strategic Intervention Coach from The Robbins Madanes Institute and is certified in High Performance Coaching.  



 Lisa Petsinis, CHRL, Senior CMS Program Coach / HR Consultant

Lisa Petsinis is a seasoned coach, career counselor, and HR professional who offers consulting and coaching services.  She has a background in human resources of more than 20 years across diverse industries and she has led every human resources function with roles including Senior HR Business Partner, Manager of HR Process & Projects, Director of Organizational Effectiveness, Director of Employee Services, and Director of Compensation, Benefits and HR Systems.  

She has a passion for people capability and she has left the organizations with which she has worked stronger through solid HR foundations, more engaged employees, more capable leaders, stronger teams and better business results.

Lisa is a Certified HR Leader with the HRPA, an Associate Certified Coach with the International Coaching Federation (ICF), a Certified Career Development Coaching Specialist, a Certified Strong Interest Inventory® and MBTI® Myers-Briggs Type Indicator facilitator.



Daphna Gale, PCC, CPC, Senior CMS Program Coach / French Language Program Manager

Daphna began coaching and facilitating learning programs, more than 20 years ago.  She has supported leaders of all levels and in multiple industries, to achieve the growth and development they aim for.

Daphna’s strength lies in supporting individuals at a deeper level. Her mission is to help people see their potential, and she understands how to link vision with strategy.

Daphna is a bilingual Professional Certified Coach (PCC) through the International Coaching Federation (ICF), a Certified Professional Coach (CPC) through the Institute for Professional Excellence in Coaching (iPEC), a Certified Executive Coach, and a Master Practitioner of Neuro Linguistic Programming (NLP) and Time Line Therapy™.  Daphna is also certified in Myers-Briggs (MBTI) Level I & II; STLI 360; CPI-260; the Work Personality Index (WPI); Situational Leadership II and more.


HR Services & Agency for Consulting & Outsourcing in Toronto