Big Enough to Provide Effective Programs Nationwide,
Small Enough to Ensure Consistent, Personal, Customer Support to our Valued HR Clients

A ‘Hands-On’, Dedicated & Qualified Team

The culture at CMS can be described as a synergistic, collaborative team environment where all are inherently interested in the success of our job seekers and the support of our HR Corporate Clients.   We have an ‘all hands on deck’ approach.  Regardless of  your title, your ideas are heard, your skills are appreciated, and your professional help is expected in all areas of the operation.  Our valued employees and contractors have been long service contributors to the growth of the business, and have developed a passion for everyone’s success.


Louise A. Hack,

As a strategic partner to Human Resource clients across the country, Louise works at the grassroots level, on all aspects of employee transition projects, to help ease stress, save time and ensure that employees are treated with the utmost respect and care.

She has a long standing relationship with many of our HR clients providing them with fair, quality services, and timely customer service that CMS’ name has become synonymous with.  Her priority is to be easily available when tenuous circumstances arise that need quick attention and assist with the coordination of difficult employee meetings across the country.

Along with daily operations management, Louise often works onsite in clients’ office assisting HR managers with individual or group termination interviews, helping to make a difficult day as easy as possible for all parties affected.

Louise began her career with CMS in an administrative capacity after graduation in 1993, and learned the intricacies of the business by moving through various departments; managing candidate programs, writing résumés, designing and writing program materials, managing corporate accounts and promotions, through to overall operations management as President.

To view a more detailed profile and to read recommendations, please connect with Louise on LinkedIn.

Carlayne Gilbertson,
Director, Program Coaching

Carlayne has over 20 years experience in the performance improvement business. Her career began with The Franklin Covey Company, where for 12 years as a Client Partner she worked closely with corporations, and individuals implementing organizational wellness and personal growth training in the areas of productivity, communication, leadership, and execution.

Over the last five years, she has coached individuals of all levels and ages through their CMS career transition program, and also supports CMS Coaches as the Director of Program Coaching.

Carlayne completed her certification as a Strategic Intervention Coach in 2014 from the Robbins Madanes Institute and has also successfully completed her Performance Coaching Certification with one of the most experienced and successful coaches in the country.  She is fully certified as an Elite: High Performance Associate Coach and Coach Trainer.

Carlyane has a natural ability to connect deeply with her clients. Her honesty, energy and enthusiasm, and her inherent desire to help people is contagious. She brings compassionate awareness to her clients, helping them to let go of old beliefs that no longer serve them, but hold them back from being the best, most authentic people they can be.

To view a more detailed profile and to read recommendations, please connect with Carlayne on LinkedIn.

Daphna Gale,
Senior Program Coach

Daphna began coaching more than 20 years ago when she certified and began working closely with individuals and groups as a Dale Carnegie Business Coach and Trainer. In addition, she is an Executive and Career Coach whose career has emerged through coaching and training leaders in Fortune 500 and Fortune 100 organizations.

Daphna’s core coaching philosophy is as a Choice Catalyst, and her mission is to help people see possibility where others may not.

Daphna is an Associate Certified Coach through the International Coaching Federation (ICF), a Master Coach and Practitioner of Neuro Linguistic Programming, Time Line Therapy™ and Hypnosis, an Intelligent Leadership Executive Certified Coach, a Certified Professional Coach (CPC) through the Institute for Professional Excellence in Coaching (iPEC) (an ICF-accredited program), a master practitioner of the Energy Leadership Index (ELI­-MP). Daphna is also certified in Myers-Briggs (MBTI) Level I & II; STLI 360; CPI-260; the Work Personality Index; Situational Leadership II and more.

Daphna cares deeply about each individual and believes in every person’s ability to succeed. She combines a grounded approach with compassion to help clients achieve their goals.

To view a more detailed profile and to read recommendations, please connect with Daphna on LinkedIn

Lisa Petsinis,
Senior Program Coach

Lisa’s background in human resources and personal development spans more than 20 years in various industries as a Human Resources Leader, Consultant, and Coach.

In corporate HR, Lisa led a wide array of HR functions such as employee and labour relations, talent acquisition, organizational development, talent management, total rewards, HR systems, and employee engagement in roles including Sr. HR Business Partner Leader, Director of Compensation/Benefits/HR Systems, Director of Employee Services, and Director of Organizational Effectiveness. A people capability enthusiast, she has left organizations with solid foundations, better-engaged employees, more capable leaders, and stronger business results. In her career transition work, Lisa enjoys coaching individuals to find their calling, land the perfect job, and bring their best self to their work and life.

Lisa has been a Certified Human Resources Leader (HRPA) since 2001. She completed a life coaching program through the Institute for Life Coach Training and became a certified Career Development Coaching Specialist.  She is a certified MBTI® (Myers-Briggs Type I and II) practitioner, Strong Interest Inventory® practitioner, as well as a PXT Select™ Certified Professional. Lisa is also qualified to facilitate Selection, Career, and 360 Leadership assessments and is a member of the International Coach Federation.

In addition to her credentials and knowing what employers want, it’s Lisa’s thoughtfulness, care, and insight – as well as her ability to implement practical solutions that fit the needs of the client, that sets her apart.  She acts as a trusted guide, creating awareness and instilling confidence in individuals at all levels, enabling them to achieve success in the job market.

To view a more detailed profile and to read recommendations, please connect with Lisa on LinkedIn.


“Louise Hack has been a highly responsive and collaborative partner with our organization. She is there when needed outside of normal business times to respond to inquiries outside of her time zone. She is helpful and flexible – coming up with solutions that meet our needs. She is open to feedback and actions accordingly. I would recommend Louise Hack, CMS Inc. with your outplacement needs.”

Carol Soo-Durnie, HR Leader, Western Canada,
The Cooperators Insurance Company

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